Last updated: 3 October 2026
Boss Naari is operated by Cilia Consulting (“Boss Naari”, “we”, “us”). These terms apply when you use boss-naari.com or book a session with one of our therapists. By booking a session or using the website, you agree to these terms. Please read them together with our Privacy Policy and Service Delivery Policy.
1. Our services
Boss Naari offers one-to-one counselling and therapy sessions, held online, with qualified therapists. You start with a free discovery call, after which we recommend a therapist for you. Our therapists are independent professionals engaged by Boss Naari.
Before your first paid session you will be asked to accept a client agreement between you, Boss Naari and your therapist. If that agreement and these terms say different things about your sessions, the client agreement applies.
2. Who can book
- You must be 18 or older to book a session.
- You can book and pay for sessions for another adult, such as a parent or sibling. The person attending must also accept these terms and the client agreement.
- What is said in a session is confidential to the person attending. We do not share it with the person who paid.
3. Not an emergency or medical service
Boss Naari is not a crisis service. Our therapists do not prescribe medication, and our sessions are not a substitute for medical or psychiatric care. If you are in immediate danger or need urgent help, please contact your local emergency services. In India you can call the national Tele MANAS helpline at 1-800 891 4416.
4. Fees and payment
- You pay for each session when you book it. The fee is shown before you pay.
- Fees depend on your therapist and on whether you live in India or outside India. Please select your country of residence correctly when booking.
- GST at 18% is charged on all sessions, for clients in India and overseas.
- Payments are handled by our payment gateway partner. We do not store your card details.
- Invoices are issued by Cilia Consulting.
5. Rescheduling and cancelling
- You can reschedule or cancel a session free of charge up to 24 hours before its start time.
- If you cancel or ask to reschedule with less than 24 hours’ notice, or do not attend, the session is charged in full and is not refunded.
- If you join late, the session still ends at its scheduled time. If you have not joined within 15 minutes of the start time, the session is treated as missed.
6. Refunds
- If you cancel with at least 24 hours’ notice, you can choose a new slot or a full refund.
- If we or your therapist have to cancel, or a session cannot take place because of a technical problem on our side, you can choose a new slot at no extra cost or a full refund.
- If you are charged twice or charged for a booking that did not go through, we refund the extra amount.
- Refunds go back to the original payment method, normally within 5 to 7 business days. Your bank may take longer to show the credit.
- To ask for a refund, write to dnyanada@boss-naari.com with your name and session date.
These rules are also set out on our Cancellation and Refund Policy page.
7. Changing your therapist
Therapy is personal. If you do not feel aligned with the therapist we matched you with, tell us and we will match you with another therapist at no extra cost.
8. Confidentiality and privacy
- What you share in a session stays between you and your therapist.
- The exceptions are where there is a risk of serious harm to you or someone else, or where the law requires disclosure.
- Sessions may not be recorded by you, your therapist or us without the consent of everyone in the session.
- How we collect and use your personal information is explained in our Privacy Policy.
9. Your responsibilities
- Give us accurate information when you book, including your contact details and country of residence.
- Join from a private space with a working device and a stable internet connection.
- Treat your therapist and our team with respect. We may end a session or stop providing services if a client is abusive or threatening.
10. Website content
Blogs, stories and other content on this website are for general information only and are not professional advice for your situation. All content on the website belongs to Boss Naari or its contributors and may not be copied or reused without our written permission.
11. Our liability
Therapy is a collaborative process and we cannot promise a particular outcome. To the extent the law allows, our liability to you for any session is limited to the fee you paid for that session. Nothing in these terms limits any right you have that cannot be limited by law.
12. Changes to these terms
We may update these terms from time to time. The date at the top shows when they were last changed. The terms in force when you book a session apply to that session.
13. Governing law
These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Rohtak, Haryana, India.
14. Contact us
Questions about these terms can be sent to dnyanada@boss-naari.com. We reply within one business day.
Cilia Consulting
9, Gol Market, Model Town
Rohtak 124001, Haryana, India