Last updated: 2 October 2026
Boss Naari is operated by Cilia Consulting. This page explains how the counselling and therapy sessions you book on boss-naari.com are delivered to you.
Our services are delivered online
Boss Naari offers one-to-one counselling and therapy sessions with our therapists. Every session takes place online, over a secure video call. We do not sell or ship any physical products, so no shipping or courier charges apply.
Booking and confirmation
- You start with a free discovery call, after which we match you with a therapist.
- You then choose a slot from your therapist’s calendar and pay for that session when you book.
- Once your payment is successful, you receive a confirmation email with the date and time of your session and the details for joining it.
- If the confirmation has not arrived within 24 hours, please check your spam folder and then write to us at dnyanada@boss-naari.com.
When your session is delivered
Your session is delivered on the date and at the time of the slot you booked. How soon you can be seen depends on the open slots in your therapist’s calendar at the time of booking. Sessions are 60 minutes long unless your therapist tells you otherwise.
What you need to join
- A phone, tablet or computer with a working camera and microphone
- A stable internet connection
- A quiet, private space where you can speak freely
We work with clients in India and in other countries. Because sessions are online, you can join from wherever you are.
If a session cannot take place
If a session cannot start or is cut short because of a technical problem on our side or your therapist’s side, or because your therapist is unexpectedly unavailable, we will reschedule it with you at no extra cost.
Rescheduling, cancellations and refunds
Changes to a booking that you request, including rescheduling, cancellations and refunds, are covered in our Terms and Conditions.
Not an emergency service
Boss Naari sessions are booked in advance and are not a crisis service. For emergency mental health support in India, please call the national Tele MANAS helpline at 1-800 891 4416, or contact your local emergency services.
Contact us
For any question about your booking or how your session will be delivered, write to dnyanada@boss-naari.com. We reply within one business day.