Last updated: 3 October 2026
Boss Naari is operated by Cilia Consulting. This page explains how to cancel or reschedule a session you have booked on boss-naari.com, and when and how we refund a payment. Please read it together with our Terms and Conditions.
Cancelling or rescheduling your session
- You can cancel or reschedule a session free of charge up to 24 hours before its start time.
- To cancel or reschedule, write to dnyanada@boss-naari.com with your name and the date and time of your session.
- If you cancel with at least 24 hours’ notice, you can choose a new slot or a full refund.
Late cancellations and missed sessions
- If you cancel or ask to reschedule with less than 24 hours’ notice, the session is charged in full and is not refunded.
- If you do not attend, the session is charged in full and is not refunded.
- If you join late, the session still ends at its scheduled time. If you have not joined within 15 minutes of the start time, the session is treated as missed.
If we cancel your session
If we or your therapist have to cancel, or a session cannot take place because of a technical problem on our side, you can choose a new slot at no extra cost or a full refund.
Payment errors
If you are charged twice, or charged for a booking that did not go through, we refund the extra amount.
How refunds work
- To ask for a refund, write to dnyanada@boss-naari.com with your name and session date.
- A full refund is the full amount you paid for the session, including GST.
- Refunds go back to the original payment method, normally within 5 to 7 business days of our confirming the refund. Your bank may take longer to show the credit.
Contact us
For any question about a cancellation or refund, write to dnyanada@boss-naari.com. We reply within one business day.
Cilia Consulting
9, Gol Market, Model Town
Rohtak 124001, Haryana, India